Search Content

Featured Content

WhitePapers


Sales Force Automation Comparison Guide

Businesses of all sizes can benefit by automating all aspects of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions...Read More


How to Buy a Phone System

Considering a new phone system for your business? The Phone System Buyer's Guide from VoIP-News provides you with all of the information you need to make a more informed decision. The Guide helps you...Read More


Oracle Magazine

Oracle Magazine contains technology strategy articles, sample code, tips, Oracle and partner news, how to articles for developers and DBAs, and more. Oracle (NASDAQ: ORCL) is the world's largest...Read More


Which CMS Is Right For Me?

If you're wondering which CMS is the right one for your organization, this comprehensive guide will take you through the various options available, detailing the pros and cons of each. Download...Read More




View All Whitepapers

Appirio Services Management Solutions

Appirio - Services Management SolutionsServices teams in every industry struggle to put the right people on the right projects for successful delivery to internal and external customers. Appirio offers solutions to more effectively manage what's core to your business: your people, your customers, your projects, and your transactions.


Profession Services Automation

Appirio has an integrated approach to services management. We power each step of the business processes at the core of a services organization. When you have a new hire, a new customer, a new project, or new transaction, you want to start it cleanly, run it effectively, manage it efficiently with the rest of your portfolio, and ensure that you are capturing the knowledge you need to optimize and improve. Our executive team has managed large services teams at companies like Borland, WebMethods, and NetSuite. We know that traditional Professional Service Automation (PSA) applications are monolithic point solutions that are difficult to integrate with the rest of your business. They are hard-coded, difficult to personalize, and not built to work in today's boundary-less enterprise.

That's why we used a different approach at Appirio. We built a set of core PSA functionality on Force.com to support the growth of our own services business-- that application has supported a four-fold increase in employees over the last 18 months. We now offer that application on the AppExchange, available today as PS Essentials. And that solution is just the beginning-- our vision is to offer a solution that brings together Sales Force Automation, Service and Support, Partner Relationship Management, and traditional Professional Service Automation to support all the core business processes of a services firm:

Manage your People from "Hire to Retire":
Including end-to end recruiting and on-boarding, complete skills and learning management, and predictive resource planning

Manage your Customers from "Lead to Re-Order":
Including customer portfolio management, knowledge management, and performance management

Manage your Projects from "Scope to Delivery":
Including integrated load balancing, project portfolio management, IP knowledge management, and project lifecycle performance management


Manage your Transactions from "Order to Cash":
Including pipeline and forecasting, integrated timecard and expense, and financial performance management

Related CRM Storage Articles

Get Your Targeted Message Across in Salesforce


How do you communicate with your Salesforce Users? Email, newsletters, a News section within the Salesforce sidebar or Home Page? Each can have its appropriate time and place, but how do you manage it all? You want to target your message to...

Read more about Get Your Targeted Message Across in Salesforce...

Implications of Self-, Outsourced- and OEM-Hosting


The last couple of month I've been talking to manysoftware vendorsin China and Singapore and the topic of SaaS hosting is a recurring pain point highlighted by those I...

Read more about Implications of Self-, Outsourced- and OEM-Hosting...